Frequently Asked Questions

Q: I have an idea for making some custom garments, but I don't know how to create my art work. Can you help?
A: Absolutely! We always have artists available to assist you in creating your own artwork, or we can do it for you. We provide up to 15 minutes of art time free with every order, and you would be surprised what can be accomplished in that amount of time. We have many fonts and millions of pieces of royalty free clip art available for your use. If your idea requires a piece of clipart and some text, they will even create this for you before you order with no commitment.

Q: Do you offer Pantone Color Matches?
A: Yes. We offer Pantone color matches for all screen printing orders at no additional charge. Our matches are very precise, but the colors can vary due to the curing process and when printing on a white underbase.  Please contact our customer service department about this.

Q: How do you make custom printed garments and how long will they last?
A: All of our custom garments are  professionally screen printed using heat cure plastisol.  We do not use heat transfers. Your garments will last for years if properly cared for, but of course this depends on the amount of wear they are subject to.

Q: Does your company use "sweatshops" to produce your garments?
A: Every garment delivered by ShirtForce is professionally customized by American Workers in America. We strive to use blank apparel that has been either made in the USA or in factories that employ policy to promote equitable work environments.

Q: What is screen printing?
A: Screen printing is a type of printing in which ink is pushed through a screen with a squeegee onto a substrate. Screens are made by producing positive, clear films of the customers' artwork and exposing the screen to UV light thought the film on a vacuum exposure table. The screen is washed out leaving only areas that were exposed to the UV light. This process will work with halftone dots and shading, but it is more limited than offset printing due to the screen itself and the fabric it prints on. The best results are achieved with screen printing when the art work is composed solid areas of color. Complex web effects produced in Raster based design programs such as Photoshop do not usually transfer well if the image is made of millions of colors.

Q: How long does it take to get my order?
A: Typical turnaround time is 5 business days, but this can be affected by client supplied art or garment stock levels. To determine the time is transit, you may visit UPS.com and use 80917 as the origin zip code. Or, you may contact our customer service department and they can give you the latest date the order will actually arrive at your location.

Q: What is your policy regarding printing copyrighted or trademarked material?
A: We make every effort to preserve the rights of copyright or trademark owners by only knowingly printing artwork that is provided by the owner or a person/organization with permission to use it.

Q: Does my business or organization need custom apparel?
A: YES! Custom garments will first and foremost make your business or organization appear more professional. It also provides a very unique form of advertising and brand awareness that continues to be effective for  years.